Lighting Supply Portal custom order form FAQs
- What are the benefits of the Lighting Supply Portal?
- How do I access my Custom Order Form?
- Where do I find the Lighting Supply Portal / Custom Order Form?
- Our property doesn't have a Lighting Supply Portal, how do I get one?
- What is changing from the old form?
- How can I update or change the order of items on my form?
- Is my pricing on the form?
- We have payment terms like "Net 30", will I get that on LightingSupplyGuy.com?
- What if I need more help?
What are the benefits of the Lighting Supply Portal?
- Certainty. Know you are getting the right lamp, ballast, or other part for you exact application. No more finding out a bulb has the wrong pin configuration, is a color temperature mismatch (too yellow or blue), etc.
- Fast and easy ordering. Get the parts you need quickly and at a great price.
- Mobile-friendly. As a property manager, you’re always on the go. Which is why having a portal that works just as well on your phone as it does on your computer became one of our top priorities. This mobile-friendly design allows you to use the portal on your phone wherever you are.
- Up-to-date pricing and availability. There’s nothing more frustrating than incorrect pricing or trying to purchase items only to find out they’re not in stock. We’re ensuring those are no longer an issue with real-time pricing and availability.
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How do I access my Custom Order Form?
- Go to our website at lightingsupplyguy.com and click the icon of a person in the top-right corner
- Once you’re on that page, click "Create an account"
- It will ask for your first name, last name, email and the password you’d like to use. If you had a previous custom order form, please use that as your email address
- You'll receive an email to confirm the account. Open the e-mail and click “Activate your account”
- Once your account is confirmed, you can login with your new credentials and click on "Custom Order Form" to access your page
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Where do I find the Lighting Supply Portal / Custom Order Form?
- Sign in
- Click "Custom Order Form"
- That's it!
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Our property doesn't have a Lighting Supply Portal, how do I get one?
- Contact your Lighting Supply Guy Business Development person or contact our lighting experts at CustomerService@LightingSupplyGuy.com or 949-589-3020 and we will work with you to create your very own Lighting Supply Portal.
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What is changing from the old form?
- Mobile-friendly. As a property manager, you’re always on the go. Which is why having a portal that works just as well on your phone as it does on your computer became one of our top priorities. This mobile-friendly design allows you to use the portal on your phone wherever you are.
- Up-to-date pricing and availability. There’s nothing more frustrating than incorrect pricing or trying to purchase items only to find out they’re not in stock. We’re ensuring those are no longer an issue with real-time pricing and availability.
- New and improved user interface. We’ve given the portal a complete facelift. The intuitive design will make it easier for you to navigate and find what you need.
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How can I update or change the order of items on my form?
- Just send an email to CustomerService@LightingSupplyGuy.com or text us at 949-589-3020 with your preferred item order, items that need to be changed, new site pictures, or anything else you'd like to have updated on your custom order form.
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Is my pricing on the form?
- Your prices online reflect the current pricing we have. Manufactures sometimes change prices without notice, but we will contact you if that happens before approving any change to your order price.
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We have payment terms like "Net 30", will I get that on LightingSupplyGuy.com?
- Absolutely! If you want terms with us today but don't have them, just contact us to get an application
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What if I need more help?
- Just email us at CustomerService@LightingSupplyGuy.com, chat with us via the bubble on our site, or call/text us at (949) 589-3020 to talk with an Account Management lighting specialist